Cookie Policy (IND)

Terms and Conditions

Good general terms and conditions are important for the online retailer and customer. Here you can find our
Read the Webshop General Terms and Conditions. Not only the government creates rules to
to ensure the security of your purchase. We as an online retailer are also happy to inform you
of our conditions. By agreeing to the Webshop General Terms and Conditions, there is
an agreement has been concluded between us and you as a customer. But before you agree
our General Terms and Conditions, we kindly request you to read the terms and conditions carefully
to take note of our working method. This can prevent unpleasant situations! In the event that
If you have any questions about our terms and conditions, please do not hesitate to contact us.

    Article 1 – Webshop

  • 1.1.The webshop is registered with the Chamber of Commerce and pays its legal contribution
    to the IRS. You can find our Chamber of Commerce number and VAT number on our website. Also
    you will also find our contact details there.
  • 1.2.Our webshop is provided with an SLL Certificate. That means we meet all legal requirements
    with regard to the security of your personal data and payment details. We
    strive to continuously improve the security of your data. In case of abuse
    by hackers we will report this to the police.
  • 1.3.We never provide your personal data to third parties. If we provide your personal data
    third parties, we will always request permission from you in advance.

  • 1.4.Since June 5, 2012, our webshop is obliged to ask you for permission in advance regarding
    cookies. You can read more about this in our Cookie Policy.
  • 1.5. We are obliged to report any suspected abuse or fraud to the
  • 1.6.The webshop has taken out professional liability insurance to cover itself
    against any wrongful liability claimed by a customer.
  • 1.7.We strive to provide you with an excellent service at all times. When you
    If you have any doubts about purchasing a product, our employees will be happy to assist you.
  • Article 2 – Cooling-off period

  • 2.1.You have 14 days to change your mind after purchasing a certain product. If you are within this
    If you are dissatisfied with the purchase, you can return the product to us, without
    that you have to pay for the product yourself. You only pay the shipping costs for the return
    of the relevant product. If you have already made a payment, you will receive a
    credit invoice and the amount paid by you will be refunded to your account number.
  • 2.2. Products that are returned to us must be provided with the original
  • Article 3 – The agreement

  • 3.1. The agreement between the webshop and customer is final when the customer has indicated
    to have agreed to the general terms and conditions when the customer has made a payment via UPI QR code or
    credt/debit card. After the cooling-off period of
    14 days has passed and the payment has been received by the webshop, the customer is the owner
    of the respective product.
  • 3.2. The agreement has been concluded electronically, by completing the
    required fields and agree to the terms and conditions.
  • 3.3. As a customer you are obliged to fulfill your payment obligation to the webshop. If you don’t
    If you pay within the set term, you will receive a reminder from us. Do you have after 14 days
    still not paid, the order will be cancelled
  • 3.4.After you have made a purchase, you will receive a written confirmation from us by email
    of your purchase. It lists the product you have purchased, what it will cost you and where you
    you can contact us with any complaints and comments.
  • 3.5. We are obliged to deliver the product or article to you within 14 days. If by
    unforeseen circumstances the article is not available within this period, we will
    inform you of this in writing. After the expiry of these 14 days you will receive from
    refund us any purchase amount already paid. However, have you indicated in advance that a replacement item
    is also an option, we will supply you with a replacement product or article, which
    meets your needs. Of course you can indicate in advance that you do not want this.
  • 3.6.The delivery of products abroad can take longer than a delivery in the Netherlands. The
    costs charged for a shipment to an address abroad,
    are visible to you when you purchase the product.
  • Article 4 – The price

  • 4.1. The prices stated on our web shop always include VAT. The costs paid
    must be before sending the product, will be visible when you receive the product
    has been added to your shopping cart.
  • 4.2.The price stated with the product on the website cannot change during your purchase.
    You pay the amount that is visible with the product and which is also confirmed to you,
    if you electronically agree to the purchase. In it, the purchase price is again
  • 4.3.When you buy a product during a period in which no promotion applies, you will also come afterwards
    not eligible for discount.
  • Article 5 – Complaints and warranty

  • 5.1. Complaints about the delivery must in the first instance be reported to us by telephone. Our
    employees are happy to talk to you. We will then contact the relevant delivery person
    record regarding the delivery of the product. Of course our delivery guys are doing their utmost
    best to deliver the product undamaged to your home.
  • 5.2. Complaints about the product itself must be reported to us in writing. These can’t
    be answered by us personally. Describe your complaint as specifically as possible. We’ll
    contact the manufacturer or wholesaler for you and will mediate for you if
    intermediary. If it is within our capabilities, we will solve the problem for you ourselves
  • 5.3. Complaints are usually handled by us within 14 days. The handling of a
    Complaints are always made in writing. We want to provide you with an excellent service at all times.
  • 5.4.Every product we supply to you is covered by a warranty. How long this warranty
    takes depends entirely on the product. Most products come with a warranty of one
    year of application. If this is different, you can read this in the written confirmation
    that you receive from us with the product you have purchased, and on the invoice that you
    email is sent. Consumables and consumer products such as handout gifts may
    we only offer a limited warranty. If you find a defect or defect in one of our articles,
    If you discover a defect, please notify us within 48 hours of delivery.
  • 5.5.If the product breaks within the warranty period, we will refund the full
    refund the purchase amount to you. However, this does not apply if there is intent or
    deliberate damage. We also kindly ask you to contact your
    insurance company, if the damage occurs after the warranty period. Possibly this one
    to make a claim on the home insurance policy. In both situations applies that without a purchase receipt
    cannot be refunded. After the warranty period has expired, the
    replacement value will lapse in the event of possible payment of a loss. Payment will then be made on
    based on current value.
    If you agree with the General Terms and Conditions Webshop, we kindly ask you
    tick the box. No agreement can be concluded without checking the box
    come. We sincerely hope that you enjoy your purchase! If you still
    If you have any questions, please do not hesitate to contact us.